Frequently Asked Questions

Yes we are! Although Melabebe is safe for all skin-types, we focus our brand on the needs of inclusive kids. We believe that young skin deserves the finest and purest ingredients free from synthetic chemicals, parabens, sulfates, phthalates and other products that may disrupt hormonal balance. Our products are eco-friendly, gentle, irritation-free, and non-toxic.

Of course! Our brand is just intentional about highlighting the needs of persons with melanin rich skin and providing products that support skin positivity.

Yes, we are!

Nope. Not our style.

Melabebe’s products are free from toxics and hormonal disrupters. However, every pregnancy is different, and we advise both spot testing and consulting with your provider to ensure all ingredients are safe while pregnant or nursing.

Yes. Melabebe is designed for all ages. We want to be a brand that grows with you and your family!

We currently ship throughout the US and Canada. Use our partner sites such as Amazon for international shipping and availablity.

We process and ship all orders within 72 hours of ordering Monday through Friday. Once your order has shipped, we will send you a shipping confirmation with tracking information via email.

Yes

Protect is thicker than lotion but creamier and softer than raw shea or cocoa butter.

Melabebe’s Protect contains only naturally derived and no artificial fragrances.

Melabebe’s products are non-medical grade and are not intended to be marketed or promised to heal any specific medical conditions. If you have questions about specific skin care needs, please consult your doctor or a dermatologist.

All Melabebe products are manufactured and packaged in the United States.

Please allow 1-3 business days for your order to ship due to processing time. Additionally, you will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.

Currently, we do not offer direct exchanges.

Due to COVID-19, we are currently not accepting returns. If for some reason you are not satisfied with your product, please complete the product return form and we will refund your money within 20 days of purchase. If your order arrives incorrect or damaged, you can contact info@melabebe.comfor a corrected or replacement package.

After we receive your return, please allow up to 10 business days for the refund to be posted to your original payment method.

After we receive your return, please allow up to 10 business days for the refund to be posted to your original payment method.

Unfortunately, we cannot modify your order once you receive your order confirmation. We may, however, be able to cancel your order if you contact us before your order has been processed. Please email us (info@melabebe.com) as soon as possible after placing your order.

For general questions and requests, please email us at info@melabebe.com

We are based in Denver, Colorado, USA.

No, Melabebe is a woman-owned, small-business owned and managed by our founder. We are and not affiliated with any other companies.